FAQ
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Billing Information
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Accepted Payment Methods
As an industry-first on-site guide for new build construction sites, Onsite strives to provide the best experience for our clients. We offer competitive pricing and various packages to choose from. Our accepted payment methods include credit/debit cards, PayPal, and bank transfer.
Cancellation Policy
We understand that unexpected situations may arise. If you need to cancel your order, please contact us as soon as possible. Full refunds are available for cancellations made at least 48 hours before the scheduled installation date. Cancellations made after this deadline are subject to a cancellation fee.
Satisfaction Guarantee
Customer satisfaction is our top priority at Onsite. If for any reason you are not satisfied with our services, please contact us within 24 hours of the installation date. We will work with you to resolve the issue and ensure that you are satisfied with the result.